Privacy Policy

Last Updated: April 5, 2025

1. Introduction

Solar Panels For New Builds ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [solarpanelsfornewbuilds.com] (the "Website") or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services. By accessing the Website or using our services, you consent to the collection, use, and disclosure of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our Website, including contact forms, quote request forms, or newsletter sign-ups
• Register for an account on our Website
• Purchase products or services
• Sign up for our newsletter or marketing communications
• Participate in surveys, contests, or promotions
• Contact our customer service team

This information may include:

• Name, email address, postal address, and phone number
• Property information (e.g., roof size, energy usage) relevant to solar installation
• Financial information for payment processing (note: payment card details are processed securely by our payment processors, not stored by us)
• Account login credentials
• Information you provide in communications with us

2.2 Information Automatically Collected

When you visit our Website, we may automatically collect certain information about your device and usage patterns. This information may include:

• IP address and general location information
• Browser and device information
• Operating system
• Pages you visit on our Website and how you interact with them
• Time and date of your visit
• Referral source (how you reached our Website)

We collect this information using cookies and similar technologies. For more information, please see the "Cookies and Similar Technologies" section below.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Website and services
• Process your orders and transactions
• Provide customer service and respond to your inquiries
• Send you technical notices, updates, security alerts, and administrative messages
• Communicate with you about products, services, offers, events, and other news and information we think may be of interest to you
• Personalize your experience on our Website
• Monitor and analyze usage patterns and trends to improve our Website and services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Protect our rights and property
• Comply with legal and regulatory requirements

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as website hosting, payment processing, data analysis, email delivery, and customer service. These service providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to enforce our terms and conditions, protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

4.4 With Your Consent

We may share your information with your consent or at your direction.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities over time and across different websites.

5.1 What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

5.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the Website to function properly and cannot be switched off in our systems.
• Performance/Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website.
• Functionality Cookies: These cookies enable the Website to provide enhanced functionality and personalization.
• Targeting/Advertising Cookies: These cookies may be set through our Website by our advertising partners to build a profile of your interests and show you relevant advertisements on other websites.

5.3 Your Cookie Choices

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience and/or lose access to certain functions of our Website.

For detailed information about cookies and how to manage them, please see our Cookie Policy.

6. Your Rights and Choices

6.1 Access, Update, and Delete Your Information

You have the right to access, update, or delete your personal information. You can do this by:

• Logging into your account (if you have one) and updating your profile information
• Contacting us using the information in the "Contact Us" section below

6.2 Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in any marketing email we send or by contacting us using the information in the "Contact Us" section below.

6.3 Your Data Protection Rights Under the GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

Under the GDPR, you have the following rights:

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, the transmission of personal information to and from our Website is at your own risk. You should only access our services within a secure environment.

8. Children's Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the information, including personal information, to the United Kingdom and process it there.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Solar Panels For New Builds
123 Solar Street
Sunnyville, AB12 3CD
United Kingdom

Email: privacy@solarpanelsfornewbuilds.com
Phone: 01234 567 890